SHIPPING POLICY

SHIPPING POLICY
Last updated: 12 June 2025

At Oro Milan, our goal is to provide reliable, transparent delivery so you know exactly when to expect your order — no matter where you are in the world.
Oro Milan ships internationally from a central fulfillment partner. We state our timeframes openly so you can plan with certainty.

01 — ORDER PROCESSING TIME

  • All orders are processed within 1–3 business days after payment confirmation.
  • Processing includes order verification, quality checks, and packaging.
  • During peak periods or promotions, processing may take longer.
  • Express or Premium Shipping affects transit time only and does not shorten the processing period.

02 — SHIPPING TIME
Delivery times may vary slightly by destination and service. Estimated delivery times are displayed at checkout and remain indicative, not a contractual guarantee.

  • Estimated delivery: 5–7 business days.

Deliveries are handled by trusted logistics partners such as DHL, DPD, FedEx, and local postal services. Customs inspections, courier capacity, seasonal volume, or regional factors may extend transit times and fall outside our control. Tracking information may take up to 48 hours to update, and longer during peak periods.

03 — SHIPPING COSTS & CUSTOMS

  • Orders above the Free Shipping threshold displayed at checkout qualify for Free Standard Shipping.
  • For orders below the threshold, standard shipping rates apply and are automatically calculated based on destination.
  • Premium Shipping is available in selected regions for an additional fee and can reduce transit time by 1–2 business days. Availability and actual time savings depend on the route and customs process and cannot be guaranteed.
  • Shipping charges and Premium Shipping upgrade fees are payable at checkout and remain non-refundable once the order has shipped, including in cases of courier delay or customs-related hold.

Import duties & taxes
European Union customers: applicable VAT is collected at checkout through our IOSS registration. No additional import duties are charged on delivery for orders within the EU.
Customers outside the European Union: orders may be subject to customs duties, import taxes, brokerage, or local fees charged by the destination country. These costs are the responsibility of the customer and are not covered by Oro Milan.

04 — ORDER TRACKING

  • Once your order has shipped, you will receive a confirmation email with your tracking number.
  • Tracking becomes active after the carrier completes the first scan.
  • You can track your shipment via our Tracking Page or directly on the carrier's website.

05 — DELAYS & EXCEPTIONS

  • While we make every effort to deliver within the indicated timeframes, delays caused by customs checks, courier capacity, postal strikes, severe weather, or other external events may occur.
  • Such delays do not constitute grounds for cancellation or refund while the parcel is in transit.
  • Oro Milan is not liable for any costs or losses arising from third-party delays, customs inspections, or carrier handling.
  • Once an order has entered processing, modifications or address changes may no longer be possible. Statutory withdrawal rights remain unaffected — see our Returns & Refund Policy.

06 — INCORRECT OR INCOMPLETE ADDRESSES

  • Please ensure all delivery details are complete and accurate when placing your order.
  • Address changes cannot be guaranteed once an order has been dispatched.
  • If we contact you regarding missing or incomplete delivery details (including a required phone number for insured delivery in certain countries) and no response is received within 14 calendar days from our first email, the order will be placed on hold pending customer response.
  • If no response is received thereafter, refund options will be handled in accordance with our Returns & Refund Policy and applicable consumer protection law.
  • During the hold period, your order will remain paused until the required information is provided.
  • If the courier cannot deliver due to missing or incorrect details, the resulting delay, return, or loss is the customer's responsibility.

07 — DAMAGED OR LOST PACKAGES

  • If your parcel arrives damaged, notify us within 48 hours of delivery at contact@oromilan.com, including clear photos of the item and packaging.
  • Lost-in-transit claims require carrier tracking evidence.
  • After 20 business days from the original shipment date, our logistics team will conduct an internal review with the carrier. If the parcel is confirmed lost after this period, we will arrange a replacement shipment as a goodwill solution.
  • Oro Milan cannot be held responsible for damage occurring after delivery or for returns lost in transit without tracking.

08 — CONTACT & COMPANY INFORMATION
PVL Media BV
Enterprise number: 1035875767
VAT: BE1035875767
Pastorijweg 10
8560 Wevelgem
Belgium
Email: contact@oromilan.com

We respond to every email within 24 hours.